Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We offer fast and reliable shipping within the United States through USPS, UPS, and FedEx. All orders are carefully packed to ensure your items arrive in perfect condition.
Do You Ship Internationally?
Currently, we do not offer international shipping. We only ship within the United States. Please note that we do not ship to Hawaii, Alaska, or U.S. Protectorates (including Puerto Rico).
How Long Will It Take To Get My Package?
Orders are typically processed and shipped within 1–2 business days. Once shipped, your package will be delivered to you within 3–7 working days, depending on your location and chosen shipping method.
PAYMENT
What Payment Methods Are Accepted?
We accept a variety of secure payment methods for your convenience, including PayPal, Stripe, Google Pay, Apple Pay, and major Credit/Debit Cards (Visa, MasterCard, American Express, and Discover). All transactions are processed in USD.
Is Buying On-Line Safe?
Yes, shopping on duaat53.com is 100% safe. We use SSL (Secure Socket Layer) encryption to protect your personal and payment information. Our payment gateways—PayPal, Stripe, Google Pay, and Apple Pay—are trusted, industry-leading platforms that ensure your data remains private and secure.
Order & Retunrs
How do I place an Order?
Placing an order on duaat53.com is simple:
Browse our products and click on the item you want to purchase.
Select the desired quantity and click “Add to Cart.”
When ready, proceed to Checkout and enter your shipping and payment details.
Confirm your order and you’ll receive an order confirmation email instantly.
How Can I Cancel Or Change My Order?
You can request a cancellation or make changes to your order within 12 hours of purchase by contacting our customer support at info@duaat53.com. Once the order has been processed or shipped, we may not be able to make changes.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to save your information for faster checkout, view your order history, and track your shipments more easily.
How Do I Track My Order?
Once your order is shipped, we’ll send you a tracking number via email. You can use this number to track your package directly on the shipping carrier’s website (USPS, UPS, or FedEx).
How Can I Return a Product?
We accept returns within 30 days of delivery for unused and undamaged products in their original packaging. To start a return, contact our customer service at info@duaat53.com with your order details. Please note that return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.