FAQs
SHIPPING
What Shipping Methods Are Available?
We offer fast, reliable shipping across the United States through USPS, UPS, and FedEx. We pack every order with care so your items arrive in excellent condition. In addition, we constantly work to improve our delivery times.
Do You Ship Internationally?
We currently ship only within the United States. However, we do not deliver to Hawaii, Alaska, or U.S. Protectorates such as Puerto Rico. We plan to expand in the future, and we will update this page when international shipping becomes available.
How Long Will It Take To Get My Package?
We process and ship most orders within 1–2 business days. After that, delivery usually takes 3–7 working days, depending on your location and selected shipping method. Furthermore, you will receive tracking information as soon as your order ships.
PAYMENT
What Payment Methods Are Accepted?
We accept several secure payment methods for your convenience, including PayPal, Stripe, Google Pay, Apple Pay, and major credit or debit cards (Visa, MasterCard, American Express, and Discover). Therefore, you can choose the option that works best for you. All payments are processed in USD.
Is Buying Online Safe?
Yes, shopping on duaat53.com is completely safe. We use SSL encryption to protect your personal and payment details. Our trusted payment partners—PayPal, Stripe, Google Pay, and Apple Pay—also add an extra layer of security, ensuring your information stays private.
Order & Retunrs
How Do I Place an Order?
Placing an order on duaat53.com is simple. First, browse our products and click the item you want. Next, choose the quantity and select “Add to Cart.” When you’re ready, proceed to Checkout and enter your shipping and payment details. Finally, confirm your order, and we will send your confirmation email immediately. Additionally, you can review your order from your account dashboard if you have one.
How Can I Cancel or Change My Order?
You can cancel or update your order within 12 hours of purchase by contacting our customer support at info@duaat53.com
. However, once we begin processing or shipping your order, we may not be able to make changes. Therefore, please reach out as soon as possible if you need adjustments.
Do I Need an Account to Place an Order?
No, you can place an order as a guest. However, creating an account offers several benefits. You can save your information for faster checkout, view your order history, and track your shipments more easily. Moreover, an account helps you manage returns and support requests.
How Do I Track My Order?
After we ship your order, we send you a tracking number by email. You can use this number to track your package directly on the carrier’s website (USPS, UPS, or FedEx). In addition, your tracking details appear in your DuAat53 account if you created one.
How Can I Return a Product?
You can return unused and undamaged products within 30 days of delivery, as long as they remain in their original packaging. To start a return, contact our customer service at info@duaat53.com
with your order details. If the item arrived damaged or defective, we will cover the return shipping cost. Otherwise, customers are responsible for return shipping. Furthermore, we review all return requests promptly to ensure a smooth process.